Types

Activity Types

Type

Description

Message

The activity contains an message node.

Event

The activity contains an event node.

Channel Types

Type

Source

Value

Description

Direct

General

1

Direct channel.

Bot

Business

2

Bot channel.

System

Business

3

System type. This type is mainly used for Webhooks.

Messenger

Customer

101

Facebook Messenger channel.

TwilioSMS

Customer

102

Twilio SMS channel.

Line

Customer

103

Line channel.

Telegram

Customer

104

Telegram channel.

Kik

Customer

105

Kik channel.

WebChat

Customer

106

WebChat channel.

Slack

Business

1001

Slack channel.

Integration Types

Type

Description

Customer

Integration type for Customers.

Agent

Integration type for Agents.

Bot

Integration type for Bots.

System

Integration type for Webhooks.